At Pet Star Australia, your privacy is important to us. This page explains how we collect, use, store, and protect your personal information when you interact with our website, including when you complete any forms at https://petstaraustralia.com.au.
Collection of Personal Information
We may collect personal information that you voluntarily provide when you:
- Submit enquiry or contact forms
- Request product or service information
- Subscribe to updates or communications
- Engage with customer support
This information may include your name, email address, phone number, location, and any additional details you choose to provide.
Use of Personal Information
We use your personal information to:
- Respond to your enquiries and provide the requested information
- Deliver products or services
- Improve our website, services, and customer experience
- Send relevant updates or promotional communications (only where permitted)
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
Disclosure of Information
We may disclose your information to:
- Service providers who assist in operating our website or business (e.g. IT support, hosting providers)
- Regulatory authorities were required by law
- Professional advisers were necessary
All third parties are expected to handle your information securely and in accordance with applicable privacy laws.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While we implement appropriate safeguards, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete. To do so, please get in touch with us using the details on our website.
Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance user experience and analyse site traffic. You can adjust your browser settings to refuse cookies, though this may affect website functionality.
Compliance with Australian Privacy Laws
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Disclaimer
The information provided on this website is for general informational purposes only and does not constitute professional advice. While we aim to ensure the accuracy and reliability of content, we make no guarantees regarding completeness, accuracy, or suitability for your specific circumstances.
Use of this website and reliance on any information is at your own risk. Pet Star Australia is not liable for any loss, damage, or inconvenience arising from the use of this website or reliance on its content.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Changes to This Policy
We may update this Privacy Policy and Disclaimer from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this policy or how your personal information is handled, please contact us using the contact details available on our website.