FAQ PetStar Australia

FAQ PetStar Australia


1. Getting started: registering is only for the following (you do NOT have to register to SEARCH for a pet):
   *  Animal Rescue
   *  Foster Carers
   *  People Rehoming a Pet

2. Is there a fee to Register? Yes a Lifetime Registration fee of $20, paid only once and never again for Rescues & Carers to register, and anyone wanting to Rehome a Pet.

3. If your payment didn’t work, check the numbers on your card, the expiry date and CVV. Click ADD. Did you click on your credit card (the card should be BLUE). Did you answer the question: TICK, I have read and agree to the privacy policy and terms of service? Click SUBMIT. If it’s still not working, please CONTACT US so we can help.

4. Is there a fee to search for a pet? No there is no fee to search for the 3 types of pets:
   *  Adopt a Pet (from a Rescue)
   *  Foster a Pet (from a Rescue)
   *  Private Pet (adopt a pet from a Private Pet Owner).

5. As a Rescue, can I contact a Foster Carer via PetStar Australia? Yes
click on View More Info, then click on Enquire to send an email. If the phone number is displayed you can call the Foster Carer.

6. I’m looking to adopt and/or foster a pet from a rescue, can I contact the Rescue via PetStar Australia? Yes
click on View More Info, then click on Enquire to send an email. If the phone number is displayed you can call the Rescue.

7. How do I edit my Profile? Sign In, go to My Details, then Basic Details or Foster Experience or Home and Pet Details.

8. I forgot my password. Go to Sign In, type in your email address, and click FORGOT PASSWORD. Type your email again and submit. An email will be sent to you to create a new password.

9. How do I delete my account? Contact Us requesting to delete your account.

10. How do I contact PetStar Australia? Please Contact Us using our form https://www.petstaraustralia.com.au/contact-us
or email to info@petstaraustralia.com.au or phone 0418667104.

11. Why is there a fee of $20? The small one-time fee helps to pay for the hosting, changes to improve the website, legal fees, advertising and marketing. This platform was researched, created, built and launched without sponsorship or donations.

12. Is this a business? Yes
PetStar Registry Pty Ltd, ABN 156 802 78808 | ACN 680 278 808. Is the business making a profit from running this website? No, because the website was custom built just for Foster Carers, Rescues and people rehoming and it is not an ‘off the shelf’ product.

13. Where is PetStar Australia based? Sydney, NSW.

14. Hours of Business: 9.00 am to 6.00 pm, daily, including Public Holidays.

15. Why was PetStar Australia created? To help connect Fosters Carers and Animal Rescues who desperately need more foster carers to join to help save animals in pounds all over Australia.

16. Why are animals being killed in pounds in Australia? There is a Rental Crisis in Australia (high rents and property owners not giving permission for tenants to have a pet), severe financial hardship being experienced by many people after Covid 19 and an increase in Mortgage Repayments (interest rates increases). Thousands of pet owners are surrendering, abandoning or dumping theirs pets and the pounds are at capacity. To make room for more animals, they euthanize animals on a regularly basis.

In NSW, 2023 – 2024, 6000 animals in pounds were euthanized.  

Source: Office of Local Government, NSW.
Please note, there are pets that have been treated poorly, but not all the pets looking for a new home have had a bad life, many are unfortunately the result of changes in our world that no one could have predicted, like Covid 19.

Thank you joining and/or sharing pets needing Fostering and a Forever Home, and for supporting our passion to help save animals in Australia pounds.

PetStar Australia